Last month, Dr. Kevin Galpin, Executive Director, VA Telehealth Services, was selected to deliver the keynote speech at the 2018 Telemed Leadership Forum in Washington, D.C. – a multiday event hosted by URAC and Telemedicine Magazine.
Dr. Galpin’s presentation, "VA Telehealth: Anywhere and Everywhere,” showcased how VA, as the largest integrated health care system in the U.S., has been able to improve the accessibility, capacity, and quality of VA health care through telehealth. He spoke about the importance of innovative tools, such as VA Video Connect, in bringing care into Veterans’ homes.
The future of telehealth was also discussed as Dr. Galpin provided insight to the audience on how all health care systems could be enhanced through shared access points at community centers, universities, private clinics and at home. This process of sharing patient data and resources could not only improve the care rural doctors deliver but could have big impacts during emergencies, such as natural disasters.
Click here to watch Dr. Galpin’s keynote presentation.
For weeks after hurricanes Irma and Maria struck the island of Puerto Rico, Dr. Sarai Ambert-Pompey struggled to reach two of her family members — an uncle who is a Veteran and an aunt who had been sick.
She worried about whether they were alone; whether they were eating; whether they were even still alive. She was concerned about the use of generators — about the burns and carbon monoxide poisoning she had heard about. She sent emails to an outpatient clinic in Guayama, looking for any updates on the city.
A sense of uncertainty weighed heavy over those weeks, especially for Ambert-Pompey. A native of Ponce, Puerto Rico, she now works thousands of miles away in Boise, Idaho, as a VA primary care provider.
But through VA telehealth efforts, Ambert-Pompey quickly found a way to help: She joined a team of volunteers who were tracking down more than 650 high-risk Veterans that VA facilities in Puerto Rico were having trouble contacting. Some of these Veterans had recently been discharged from a psychiatric inpatient unit, others had shown characteristics that signaled a risk for suicide.
“I felt so helpless, being so far away from the island and everything that was going on,” Ambert-Pompey said. “I was taking care of my own patients and just feeling helpless. So being able to do this little, small piece — to give back — it really meant the world to me.”
Read the full article on VAntage Point.
Last week, Chip Harman, My HealtheVet Content Strategy Manager, presented on digital communication strategies with other public-sector communicators at the 2018 Granicus National Summit. His presentation, during the “Re-Thinking Citizen Centered Communications” session, focused on My HealtheVet’s successful email newsletter, which attracts about 1,100 new subscribers daily.
Harman provided an overview of My HealtheVet’s strategic approach to engaging Veterans through personas, website usage metrics and surveys to create targeted content that Veterans find valuable. The goal is to use the My HealtheVet Newsletter to help Veterans better understand and access their VA health benefits.
Read the article to learn more about Harman’s presentation and how My HealtheVet’s citizen-centric content strategy is shaping communications best practices.
Starting March 23, Veterans and providers can use the new VA Video Connect iOS app for appointments on Apple mobile devices. Download the app by:
- Visiting the VA App Store and following the instructions to download the app
- Going to the Apple App Store directly and searching for "VA Video Connect"
The process for using VA Video Connect from all other devices (e.g., personal computers, Android devices) will remain unchanged.
For assistance with VA Video Connect, please contact the National Telehealth Technology Help Desk at 866-651-3180 or 703-234-4483, Monday through Saturday from 7 a.m. to 11 p.m. Eastern time.
My HealtheVet content manager, Chip Harman, was invited to share communication strategies with other public-sector communicators at an event hosted by Granicus last week. The presentation, How My HealtheVet Helped the VA Drive Programmatic Success, focused on My HealtheVet’s award-winning digital newsletter, which now has more than 500,000 subscribers.
Harman said the newsletter was created in late 2015 to encourage Veterans to go to the health portal and better manage their health.
“The subscriptions are good, but they’re not the best part,” Harman said. “The best part is that because of these subscriptions, we have more people reading through the content on our website and getting the critical information that they need.”
Read the article to learn more about My HealtheVet’s newsletter subscriber campaign.
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