Connected Care Technologies Greatly Assisting Veterans During Pandemic

Couple holding phone and talking to doctor by video on laptop

This year, the COVID-19 pandemic has dramatically altered the daily lives of Veterans across the country, including how they connect with their VA health care teams. Veterans are increasing their use of Connected Care programs, including My HealtheVet, VA’s online health portal, and VA Video Connect, VA’s secure video conferencing application.

Dr. Neil Evans, Office of Connected Care Chief Officer, recently shared these notable metrics:

  • More than 1.1 million Veterans used digital health options during FY 2020 through the end of June.
  • Telehealth video visits to Veterans’ homes or other non-VA place of choice have increased 1,132% since February.
  • My HealtheVet processed over 11.2 million VA prescription refill requests and managed over 11.6 million secure messages between Veterans and their health care teams from January to June 2020.

“Telehealth technologies are allowing us to support Veterans as they connect with their providers for routine appointments, mental health appointments, specialty care discussions, and much more,” Dr. Evans explained.

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