VA Health Chat is now available to Veterans in all 18 Veterans Integrated Service Networks (VISNs). Through VA Health Chat, Veterans can send messages to VA staff from anywhere with a smartphone, tablet, or computer. They can use the app to receive medical advice for non-life-threatening injuries or illnesses, schedule VA appointments, refill VA prescriptions, and more.
When a Veteran signs in to the app, they will be asked to choose a channel based on their health care needs. Channels include:
Clinical Triage – Talk to a nurse about health care concerns.
Pharmacy Support – Refill, renew, or ask questions about VA prescriptions.
Scheduling and Administration – Schedule VA appointments or ask other administrative questions.
Virtual Clinic Visit (Urgent Care) – Receive medical advice for injuries or illnesses that need immediate care but aren’t serious enough for an emergency room visit.
Whole Health – Ask questions about your whole health and well-being.
Women’s Health – Receive care tailored to women’s health needs.
Channels may vary depending on location. However, new channels are being added regularly, so Veterans should check back periodically to see what’s available.
