Solutions for Health Care Professionals

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VA Telehealth Services
VA Telehealth Services

VA Telehealth Services provides clinical care to Veterans remotely. VA is a national leader in telehealth; in fiscal 2020, more than 1.6 million Veterans used telehealth to access VA care.

VA telehealth technologies enhance Veterans’ access to care. For Veterans who live far from VA Medical Centers, have difficulty getting to the clinic for care, or need a specialty service not offered in their area, telehealth enables them to access the care they need.

Through innovative technologies, VA can provide many types of telehealth care. Some ways that VA care teams can use telehealth to enhance patient care include:

  • Real-time, interactive video visits with Veterans and their family members or caregivers.
  • In-home and mobile remote monitoring health technologies.
  • Devices that gather and store health data remotely.

Learn more about how VA telehealth helps providers deliver care to Veterans

“Telehealth lets Veterans receive care anytime, anywhere. If the patient lives far away, they can talk to their doctor from home. The nurses monitor the patients and learn trends. If they maybe see a spike in blood pressure, they can reach out.”

Alisa Tribley, RN, Facility Telehealth Coordinator, Northport VA Medical Center, New York

“I can do almost as much as I can do in person. I think telemedicine has been very good for the whole system — not only for the hospital, for the provider — but more importantly for the patient.”

Dr. Jesús R. Casal, pulmonologist, San Juan VA Medical Center, Puerto Rico

“TeleMental health is a wonderful avenue to continue to facilitate growth with someone who I’ve already established a relationship with. It’s like having them in the room with me.”

Christine Frick, clinical psychologist, Cleveland VA Medical Center, Ohio

Telehealth services offered by VA vary depending on location. To learn more, visit the VA Telehealth Services website.

Telehealth
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Health Care Professionals
Health Care Professionals

VA’s virtual health technologies enable VA care teams to offer high-quality, continuous care options to Veterans. By embracing health technology such as VA telehealth, VA apps, and My HealtheVet, VA care teams expand Veterans’ access to care, improve their care experience, and empower them to take charge of their health and wellness.

To learn more about how VA care teams can use Connected Care technologies to improve Veteran care, explore the tabs above.

Want to share information about Connected Care technologies with the Veterans in your care? Visit the Connected Care Outreach Toolkit to find informational flyers, handouts, videos, and social media content.

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VA App Store
VA App Store

The VA App Store offers a number of mobile apps to help health care professionals access information quickly, communicate with patients more easily, and save time by managing information on-the-go. These apps extend care beyond the traditional office visit, empowering Veterans to be active participants in their own care. Learn more and download the apps by visiting the VA App Store.

Learn more about how VA mobile apps are helping health care professionals:

Providers On-the-Go

Providers On-the-Go

Learn more about how VA mobile apps are helping health care professionals. Providers use their devices in a variety of ways to improve health care delivery:

Summary

As apps are released, there will be more opportunities to use mobile technology to improve Veteran care. VA will be releasing a series of apps that will allow for mobile-optimized access to real-time Veterans Health Information Systems and Technology Architecture/Computerized Patient Record System (VistA/CPRS) information to inform clinical decisions. These apps will enable providers to write progress notes, enter a subset of orders and complete other clinical tasks, as well as support specific common workflows.

Dr. Sarah Niles

“If I’m bedside with a patient who is not stable and I don’t want to leave them, I can now use my device to place orders directly to the laboratory, radiology, or pharmacy,” said Dr. Sarah Niles at the Tomah VA Medical Center.

Dr. Shaman Singh

For Dr. Shaman Singh, the real value of his mobile device is that he has instant access his patients' information. "I use my iPad to support my work about 95% of the day,” said Dr. Singh, a hospitalist at the Washington DC VA Medical Center. “I use it to reference patients’ charts, place orders and pull up medical diagrams to provide patient education.”

Dr. Atwood

“Mobile computing is the wave of the future – the ability to have patient information readily available wherever you are," said Dr. Atwood of Pittsburgh Healthcare System. “We believe this technology will bring us in closer cooperation with our patients.”

VA App Store
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Secure Messaging
Secure Messaging

Secure Messaging through My HealtheVet enables Veterans and VA care teams to send and receive messages in a secure online environment. Secure Messaging makes it easier to communicate in between appointments and ask nonurgent health questions.

Secure Messaging is available 24/7 through My HealtheVet. Veterans and their VA care teams can share files and images through Secure Messaging.

To use Secure Messaging, Veterans need a My HealtheVet Premium account. Learn more about getting a My HealtheVet account by contacting your facility’s My HealtheVet Coordinator, visiting the My HealtheVet website, or accessing My HealtheVet outreach materials.

How Secure Messaging Helps VA Care Teams and Veterans

Dr. David Douglas, chief health information officer from the Portland VA Medical Center in Oregon, played an instrumental role in developing Secure Messaging.

“In the old days, your interaction with the patient was limited to the time of the scheduled appointment, maybe to a phone call. Now that we have Secure Messaging, I can communicate with my patients anytime that they contact me, or when I need to contact them.”

Iraq Veteran David Naszbaum, a patient of Dr. Douglas, said Secure Messaging helps him stay in touch with his provider on an ongoing basis, helping them both make better use of time in face-to-face appointments.

“When I do see my doctor and … we’ve already exchanged messages through Secure Messaging, we can put that issue aside and talk about the current issue I’ve showed up at his office for.”

To access My HealtheVet and Secure Messaging training resources and information, visit the My HealtheVet intranet site.

Secure Messaging
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