The Department of Veterans Affairs recently published the VHA 2023 Annual Report — a first-ever interactive digital report. In it, Connected Care digital health tools and telehealth offerings are listed fourth among 10 program spotlights. Connected Care’s section of the report is titled “Making Health Care More Accessible for Veterans” and can be reached by scrolling down the page or by selecting “Telehealth” from the “Jump to” drop-down menu.
In 2023, Veterans accessed more digital health resources and telehealth care than ever before:
- More than 2.4 million unique Veterans accessed telehealth care, representing about 40% of Veterans served in VA.
- Veterans participated in 11.6 million telehealth encounters, including over 9.4 million to Veterans in their home or other offsite locations.
- Veteran trust (86.9%) and satisfaction (89.9%) with telehealth services increased for the third consecutive year.
