Offering Virtual Care Tools Support
VA’s Virtual Health Resource Centers (VHRCs) offer support to Veterans, their family members and caregivers, and VA staff looking to take advantage of virtual care tools. Each VHRC has health technology experts located at its associated VA facility. They provide guidance, hands-on support, training, help troubleshooting, and other information regarding virtual care tools, such as VA Video Connect, My HealtheVet, health apps, and devices.
As an example, Veterans can speak with an expert to determine which virtual care options might be right for their health and lifestyle needs. The experts are also available to help Veterans get started with VA apps or set up VA-loaned devices.
VA staff members can turn to the VHRCs for support with incorporating virtual care tools into their daily workflow or clinical practice. The VHRC experts hold regular trainings for staff to stay up to date on virtual care tools and technologies. VHRCs serve as a resource that VA staff can refer Veterans to when they have questions or need technical support beyond the VA staff member’s expertise.
VHRCs are open for phone, video, and in-person consultations with their health technology experts.
Virtual Health Resource Center Locations
VHRC hours of operation may vary by location. Please contact your VHRC for more information. VHRCs are open to all Veterans, their family members, caregivers, and VA staff.
Big Spring, TX
West Texas VA HCS VHRC
300 Veteran Blvd, Room 158
Big Spring, TX
Contact: 432-263-7361 ext. 7520 or Valerie.firstname.lastname@example.org
Brockton VA Medical Center
940 Belmont Street, Building 3, Floor 1, Room A105
Brockton, MA 02301-5596
Contact: 774-826-2067 or vhabhs-VHRC@va.gov
South Charlotte VA Clinic | Salisbury Health Care
3506 W Tyvola Rd, Room Mental Clinic 2E
Charlotte, NC 28208
Contact: 704-329-1300 ext.31412
Erie VA Medical Center
135 E 38th St, Building 1
Floor 1, Main Atrium
Erie, PA 16504
Contact: 814-860-2233 or VHAERIVHRCWorgroup@va.gov
Iowa City, IA
Iowa City VA Health Care System
601 Highway 6 West
Iowa City, IA 52246-2209
Mon - Fri | 8am – 4:30pm
Contact: 319-338-0581 x 634810
Kernersville VA Clinic | Salisbury Health Care
1695 Kernersville Medical Pkwy, Room Mental Health Clinic
Kernersville, NC 27284
Contact: 336-515-5000 ext.21148
Little Rock, AR
John L. McClellan Memorial Veterans Hospital
4300 W. 7th Street
Little Rock, AR
Patient Education Resource Center
(1C-130, first floor between the green and red atriums)
Los Angeles, CA
VA Greater Los Angeles Health Care System
351 East Temple Street, Floor 3 room B357
Los Angeles, CA 90012
Contact: 213-253-2677 ext.24386 or ext.24578 or VHAWLATelehealth@va.gov
New Orleans, LA
Southeast Louisiana Veterans Health Care System
2400 Canal St.
Patient Education Resource Center, Building H, Floor 1
New Orleans, LA 70119
Contact: 1-800-935-8387 ext. 65118
500 Lily Road Northeast, Suite 201
Olympia, WA 98506-5197
Mobile Medical Unit @ Veterans Memorial Museum
100 SW Veterans Way, Chehalis WA 98532
VA Pittsburgh Medical Center
University Drive C, Bldg. 1, 2E-121
Pittsburgh, PA 15240
Prescott VAMC VHRC
500 N. Hwy 89, BLDG 154 Office #100
Prescott, AZ 86313
Contact: 928-445-4860 ext.6270 or email@example.com
Central Virginia Health Care System
1201 Broad Rock Blvd, Room 1X-167C
Richmond, VA 23249
Contact: 804-675-5000 ext.8637 or 8638
Salem VAMC VHRC
1970 Roanoke Blvd
Salem, VA 24153
Contact: 540-983-1008 or firstname.lastname@example.org
W.G. (Bill) Hefner Salisbury VA Medical Center
1600 Brenner Ave, Room 118
Salisbury, NC 28144
Contact: 704-638-9000 ext.16653
San Diego, CA
VA San Diego Healthcare System
3350 La Jolla Village Drive
San Diego Patient Library, Room 1493D
San Diego, CA 92161
Puget Sound VA HCS
1660 S Columbian Way
Seattle, WA 98104
9177 Ridgetop Boulevard, NW
Silverdale, WA 98383
St. Cloud, MN
St. Cloud VA Health Care System
4801 Veterans Drive
Health Hub, Building 29, Room 20
St. Cloud, MN 56303
Contact: 320-252-1670, ext. 7271
St. Louis, MO
Virtual Health Resource Center
1 Jefferson Barracks Drive, Jefferson Barracks Campus, Building 1, Room 1W20
St Louis, MO 63125
Contact: 314-652-4100 ext.60352 or ext.24578 or STLVHRC@va.gov
James A. Haley Veterans’ Hospital and Clinics
13000 Bruce B. Downs Blvd.
Tampa, FL 33612
Contact: 813-972-2000 ext.8021 or VHATAMVHRC@va.gov
Virtual VISN Wide VHRC
Need help but don’t have a VHRC at your facility?
For Veterans needing assistance with VA apps and technologies (except VA Video Connect), call the Health Resource Center Help Desk at 877-470-5947, available Monday to Friday, 8:00 a.m. – 8:00 p.m. Eastern time.
For VA care teams needing assistance with telehealth and all apps, and Veterans needing assistance with VA Video Connect, call the Office of Connected Care Help Desk at 866-651-3180, available 24/7.
Virtual Health Resource Center Locations: Coming Soon
[POPULATE ONCE NEW LOCATIONS ARE PLANNED]
For VA Staff Interested in Establishing a Virtual Health Resource Center
The VHRC Implementation Consult Service (ICS) is available to help VA staff establish a VHRC at their facility. The ICS works alongside facilities by providing:
- Expert consultation for up to six months during the implementation of a VHRC.
- Evidenced-based strategies to ensure the successful implementation of a VHRC.
- Continued support to ensure the sustained success of the facility’s VHRC.
To learn more about establishing a VHRC at your facility, contact the ICS by completing a new request in LEAF. The LEAF site is accessible to VA staff only. After completing the request, you can expect to receive an email from the ICS within three business days.
Have questions about how to increase virtual health adoption at your facility? Have a good news story to share about the VHRC at your facility? Contact the VHRC team at email@example.com.
[PREVIOUSLY CREATED VIRTUAL HEALTH RESOURCE CENTER COLLATERAL]