About

The Office of Connected Care focuses on improving health care through technology by engaging Veterans and care teams outside of traditional health care visits. By bringing together VA digital health technologies under one umbrella, the Office of Connected Care is enhancing health care coordination across VA and supporting Veterans’ participation in their own care.

Office of Connected Care programs include:

VA Telehealth Services

VA Telehealth Services improves convenience to Veterans by providing access to care from their homes or local communities when they need it. Telehealth technologies provide clinical care in circumstances where distance separates those receiving services and those providing services.

Visit VA Telehealth Services to learn more.

My HealtheVet

My HealtheVet is VA’s web-based Personal Health Record for Veterans, and has been successfully giving Veterans tools to manage their own health for over 10 years.

With My HealtheVet, Veterans have access to VA online tools that will help them track their health information and appointments, refill prescriptions, download information from their VA health records through VA Blue Button, communicate with their VA care team through Secure Messaging and access other resources to help them lead healthier lives. 

Visit My HealtheVet to learn more.

VHA Innovation Program

The VHA Innovation Program hosts annual competitions that solicit ideas from VA employees and industry professionals for enhancing VA care and service to Veterans. The Program allows health care innovations to emerge from the field, leading to new solutions for enhancing care.

Visit VHA Innovation to learn more.

VA Mobile

VA Mobile develops mobile apps that offer safe and secure access to VA records - all from a mobile device. VA apps are developed for both Veterans and health care professionals to allow them to access information on demand when they need it most, making it easier for Veterans to be more actively involved in their health care and giving VA care teams true mobility of patient data for the first time.

Visit VA Mobile to learn more.

About Program Blocks
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Connected Care Leadership

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Chief Officer
Office of Connected Care
Veterans Health Administration
U.S. Department of Veterans Affairs

Chief Officer
Office of Connected Care
Veterans Health Administration
U.S. Department of Veterans Affairs

Neil C. Evans, M.D. is the Chief Officer for the Office of Connected Care in the Veterans Health Administration (VHA) within the U.S. Department of Veterans Affairs.  He is board-certified in both Internal Medicine and Clinical Informatics.  In addition to his executive leadership role in Clinical Informatics within VHA, Dr. Evans is an active clinician, managing a panel of patients in the Primary Care clinic at the Washington, D.C. Veterans Affairs Medical Center (VAMC).

Under Dr. Evans’ leadership, the Office of Connected Care is dedicated to improving services to Veterans, their families and Caregivers by increasing access, fostering continuity and promoting patient empowerment through digital health technologies. The Office of Connected Care manages VA expansive telehealth program, VA’s patient portal, My HealtheVet, the VA Mobile program, and VHA’s Innovation initiatives. 

Along with the rest of the Office of Connected Care leadership team, Dr. Evans oversees the development and implementation of enterprise-wide Veteran digital health strategies, transforming care delivery across the care continuum and geography, and facilitating alignment of health information technologies within VHA to produce a consistent experience for users and continuously improve based on user input, research and evaluation.

Dr. Evans began his VA career after completing medical school at Johns Hopkins University and his subsequent training in Internal Medicine through the Osler Medical Residency, also at Johns Hopkins. He received a B.S. in chemical engineering from the University of Delaware. He holds a faculty appointment in Medicine at the Uniformed Services University of the Health Sciences.

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Kathleen L. Frisbee, MPH, Ph.D.

Executive Director, Connected Health
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Kathleen L. Frisbee, MPH, Ph.D.

Executive Director, Connected Health
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Kathleen L. Frisbee, Ph.D., MPH is the Director of Connected Health, aligned under the Office of Connected Care in the Veterans Health Administration within the U.S. Department of Veterans Affairs.  The Connected Health portfolio is comprised of My HealtheVet, VA Mobile Health and the VHA Innovation Program.  Dr. Frisbee is part of a leadership team charged with the effort to improve services to Veterans, their families and Caregivers by increasing access, fostering continuity and promoting patient empowerment through electronic health technologies.

Connected Care Leadership oversees the development and implementation of enterprise-wide Veteran digital health strategies, which will transform care delivery across the care continuum and geography, and facilitates alignment of health information technologies within VHA to produce a consistent experience for users and continuously improve based on user input, research and evaluation.

Dr. Frisbee has worked for the Department of Veterans Affairs for more than 25 years.  Prior to her current role, she served as the Director of Web and Mobile Solutions, where she led a number of mobile health initiatives including Veteran and clinician mobile applications focused on supporting VHA delivery of patient-centered care.

Additionally, Dr. Frisbee has served as the Special Advisor to the Chief Consultant for Patient Care Services and also the Associate Deputy Under Secretary for Quality and Safety, where she co-chaired an initiative to develop a customized Veterans Health Benefits Handbook to enhance the Veteran experience and access to health care, initiated the development of patient management software for Primary Care Teams that incorporates predictive models for risk stratifying patients.

During her tenure at VA, Dr. Frisbee has worked as the Deputy Director of the VHA Support Service Center where she developed an information management system used widely throughout the VA and managed the technical and analytical work of the office. She also held posts at the Austin Outpatient Clinic and the Northeast Regional Office, where she provided various levels of technical support to the offices.

Dr. Frisbee received her Bachelor of Science in Pharmacy from Albany College of Pharmacy, earned a Master of Public Health from the University of Alabama at Birmingham and completed her PhD degree in Engineering Management at George Washington University.

 

Publications:

  • The effect of physician panel size on health care outcomes, Health Services Management Research, May 2011 vol. 24 no. 2 p 96-105
  • Predicting risk of hospitalization or death among patients with heart failure in the Veterans Health Administration, The American Journal of Cardiology, November 2012, vol. 110 no.9 p 1342-1349
  • Predicting risk of hospitalization or death among patients receiving primary care in the Veterans Health Administration, Medical Care, prepublication
  • Variations in the Use of mHealth Tools: The VA Mobile Health Study
  • Integrating patient voices into health information for self-care and patient-clinician partnerships: Veterans Affairs design recommendations for patient-generated data applications
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Kevin Galphin headshot

Executive Director, Telehealth Services
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Kevin Galphin headshot

Executive Director, Telehealth Services
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Dr. Kevin Galpin is the Executive Director of VHA Telehealth Services aligned under the Office of Connected Care. He is responsible for overseeing the implementation and coordination of telehealth technologies throughout VA.

Dr. Galpin is a physician, board certified in Internal Medicine and Clinical Informatics. He has worked in the Veterans Health Administration since 2003, serving in several positions at the Atlanta VA Medical Center and in the Southeast Network, including Primary Care Clinic Lead Physician, Assistant Chief of Medicine for Education, and VISN Chief of Health Informatics.

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Kristopher "Kit" Teague

Acting Director, VHA Innovation Program
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Kristopher "Kit" Teague

Acting Director, VHA Innovation Program
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Kristopher Teague is the Acting Director for VHA Innovation Program aligned under the Office of Connected Care, in the Veterans Health Administration within the U.S. Department of Veterans Affairs. He is responsible for overseeing the innovation activities of the Grassroots Portfolio, Strategic Portfolio and Future Technology Lab. Prior to this role, he served as the Grassroots Portfolio Manager. The VHA Innovation Program is focused on finding innovative solutions for some of the most pressing needs in Veterans health care. By leveraging the voice of field-based employees and industry through various crowd sourcing platforms, the Grassroots and Strategic portfolios take calculated risks to explore, prototype, pilot, and deliver emerging technologies and progressive clinical solutions to VHA and Veterans. The Future Technology Laboratory portfolio provides a cutting-edge Sandbox environment to support IT development activities for our employees and partners in academia and industry.

Mr. Teague started his VA career in 2003 as an Auditor for the VA Office of Inspector General in Washington, DC. Since then, he sought to diversify his experience by holding positions at both the regional and local levels of VHA. He served as a Contracting Specialist for VISN 21 Network Contracting Activity and Chief of Personnel Security for VA Palo Alto Health Care System prior to rejoining VA Central Office with the VHA Innovation Program. With VHA Innovation Program, he has personally managed over 17 innovation projects to include software prototypes for various clinical specialties, production pilots of emerging technology, regional rollouts of innovative clinical treatments, multi-site equipment activations, and complex clinical data mapping and informatics. He has over 16 years of experience in the health care industry between his time in the private sector and VA.

Mr. Teague earned a BA degree in History/Political Science at Arkansas Tech University and FAC-P/PM through VA Acquisition Academy.

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Director, My HealtheVet
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Director, My HealtheVet
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

Theresa Hancock is the Director of My HealtheVet in the Veterans Health Administration (VHA) within the U.S. Department of Veterans Affairs.

Ms. Hancock is a certified Healthcare Executive.  Her background is in Healthcare Administration from Johns Hopkins University.  Ms. Hancock’s experience includes program management and personal health records, health communication and strategic planning.

Prior to her role at VA, Ms. Hancock served as the lead senior consultant for the Department of Defense, distinguished commercial organizations (e.g., Wake Forest, Stanford, University of Southern California) and was employed full time as the Director of Johns Hopkins Hospital Outpatient Care Center (35 clinics) and the National Institute on Drug and Alcohol Abuse, focusing on the use of technology and clinical administration to improve and expand the delivery of health care services. Ms. Hancock is a member of various major VA executive committees.

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Shawn Hardenbrook

Director, Web and Mobile Solutions (WMS)
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA) 

 

Shawn Hardenbrook

Director, Web and Mobile Solutions (WMS)
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA) 

 

Shawn Hardenbrook, MSW is the Director of Web and Mobile Solutions, under the Office of Connected Care, in the Veterans Health Administration within the U.S Department of Veterans Affairs. He is responsible for overseeing the development of mobile solutions, including applications (apps) and mobile-optimized websites, to assist Veterans, Caregivers and clinicians in addressing a range of health, management and administrative needs. Prior to his current role, he served as WMS’s technical lead.

Mr. Hardenbrook started his VA career in 1993 as a Master Social Worker at the Dallas VA Medical Center (VAMC). Shortly after entering VA, he began working on IT initiatives, first working on a scheduling system for a Sertraline drug protocol, and then on clinical documentation tools at the West Palm Beach VAMC in the mid-1990s. Mr. Hardenbrook coordinated the implementation of the Computerized Patient Record System (CPRS) at several VAMCs, including the VA’s first fully electronic medical center.

In 2001, Mr. Hardenbrook received awards from the Al Gore Hammer Program and the VA Secretary’s Scissors Program for creating the Compensation and Pension Record Interchange (CAPRI) application. CAPRI processes more than 100,000 electronic disability clinical exam templates per month, in addition to producing performance metrics and facilitating communication between VHA and the Veterans Benefits Administration (VBA). Mr. Hardenbrook also has held leadership positions with the Office of Information Technology (OIT), the VHA Office of Health Information (OHI) and the VHA Chief Business Office (CBO).

Mr. Hardenbrook holds a Bachelor of Arts in psychology from Florida State University and a Master of Social Work also from Florida State University.

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John Peters

Deputy Director for Telehealth Services
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

John Peters

Deputy Director for Telehealth Services
Office of Connected Care
Veterans Health Administration (VHA)
U.S. Department of Veterans Affairs (VA)

John Peters is the Deputy Director for Telehealth Services. John has worked in VA Telehealth Services since 1999, collaborating with the VA's clinical, technical, and administrative leaders to help create, enhance, and expand VA's telehealth programs, policies and services. Prior to joining the VA, John worked as a biomedical engineer at the US Naval Medical Logistics Command providing medical equipment for US Navy hospitals, clinics and ships. John received his Bachelor of Science degree in mechanical engineering from the University of Notre Dame in 1987, and continued his studies at the graduate level in biomedical engineering at Georgetown University, where he received his Master of Science degree in 1992.

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